A “Kodak” Moment!!

    Kodak dominated the photographic scene for over 100 years. Almost everyone used their films and the phrase “a Kodak moment” meaning a photo opportunity was well known. What happened since then has become a story of failure and missed opportunities ending with Kodak filing for bankruptcy in 2012. Kodak had not kept up with digital technology.   Yet it was a Kodak engineer, … Continue reading A “Kodak” Moment!!

Going backwards with Starbucks

As I sat in the Starbucks today I had a sudden realisation. For a quick glance around confirmed that I was the only ‘leisure’ coffee drinker in the place. Since in this coffee house outside the Metro Centre in Newcastle, the customers were all surrounded by laptops, netbooks and phones. Business meetings predominated but singletons tapped furiously on keyboards surrounded by A4 pads creating undoubtedly … Continue reading Going backwards with Starbucks

Public Libraries – future community hubs?

Where do men go on Saturday? Good question! In the past, it would have been football matches, golf courses and those ‘of a certain age’ the bowling club. But the public library – come off it! Well so I thought until visiting my local book lender this Saturday morning. And it was packed out with males; some on laptops, others browsing the newspapers and more … Continue reading Public Libraries – future community hubs?

Life in the Blue Ocean

Yesterday an email flitted across my screen from ‘Tools for the Mind’. Now this is not a bargain outlet for brain-surgeons’ instruments, rather it is an emporium of management ideas. And one they were championing was the ‘blue ocean strategy’. Far from being some policy from the Cold War, this is a methodology to grow your business. In essence, most organisations live in a crowded … Continue reading Life in the Blue Ocean

Customer Waiting?

“Assistant to electricals – customer waiting!” – the supermarket loudspeaker blares out and that half amuses and half annoys. For the suggestion is that if some unfortunate doesn’t get themselves amongst the kettles ‘tout suite’ then something unspeakable, possibly lingering, will happen to them. It’s all nonsense, of course. They’ll finish their cuppa and amble along in due course. Yet the illusion has been maintained … Continue reading Customer Waiting?